Welcome to Monteagle Surgery
With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Our practice currently has 4 doctors, 2 male and 2 female doctors. We are also a training practice and we are proud of our success at helping many GP's onto their career path. We are also pleased that everyone tells us that we are a "friendly practice and a lovely place to work".
We have a very experienced team of nurses who have always been very patient focused.
We have strong relationships and work closely with the wider primary care team including community midwives, Health visitors, Counsellors and the community nursing team.
We currently look after approximately 6,000 patients within Yateley and are based at the purpose built Monteagle Surgery in Tesimond Drive. We moved to this site in 1989, Boots Pharmacy is within walking distant as is the local Waitrose. We strive to provide a high standard of care for our patients and welcome new patients who wish to join us.
Statement of Purpose - August 2016
The staff at Monteagle Surgery aim to treat all patients with compassion, confidentiality, dignity, respect and to involve them in their care. We aim to put the welfare and safety of patients at the heart of what we do.
It is our priority that we diagnose correctly, offer prompt and safe treatment and refer to specialist care whenever appropriate.
We also aim to offer appointments to patients in a variety of ways to increase accessibility such as evening surgeries till 8pm, telephone appointments, routine pre-bookable appointments, book on the day appointments, Saturday flu clinics and flu clinics held at Hedgecroft for their residents.
We promote healthy living and offer services to encourage preventative medicine such as NHS Health checks, childhood immunisations, child health surveillance, chlamydia screening, and cervical screening. We offer an in-house quit- smoking and INR monitoring clinics.
We run clinics for patients with long term conditions such as Asthma, COPD, Diabetes and Learning Disabilities
Accesses to other services at the surgery include a mid-wife clinic and counselling services.
We have attached to our practice a Para-medic practitioner who manages patients recently discharged from hospital and will also carry out home visits for our patients.
Our services are aimed to meet the needs of our population and we encourage feedback via the patient participation group, patient surveys, and suggestions via the suggestions box.
We have a safeguarding policy to prevent harm to children and adults.
The Surgery has a complaints policy ensuring timely investigations and response to any complaints we receive from patients.
We have a duty of Candour to ensure that all staff are able to express any concerns they have freely and openly without hesitation regarding any concerns they have. Any incidents which cause concern will be addressed in an honest and open manner and action will be taken to ensure full resolution. We also have a clear whistleblowing policy.
We aim to learn from our mistakes and any complaints received, concerns raised, untoward incidents or significant events. The outcomes of any investigations will be shared with all staff to encourage shared learning to prevent mistakes happening in the future.
Our staff undertake all mandatory training, are appraised annually, and are encouraged to continue learning by being given further opportunities to develop their skills. Staff are supervised at all levels appropriately and are encouraged to give feedback to improve our services.
Additionally we are a GP Training practice and host doctors in their final stages of training.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Care Quality Commission
CQC undertook an inspection of our Practice on 28th October 2014. We are proud to say that we have been given a Good rating in all categories. Please see the CQC website (you can use the link below) for further information and to read the full report. You will need to find the report under the tab "Full Services" as our report has been archived. This does not affect the status of our report but it is archived because one of the Partners is no longer on the registration from August 2014 - which was before the inspection. The report was delayed until 23rd April due to illness in the CQC team. We apologise that this makes it more confusing.
(Site updated 14/11/2017)