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eConsult


EASTER 2019 OPENING HOURS

The surgery will be closed on Good Friday 19th April & Easter Monday 22nd April

(open as usual for Saturday morning surgery on 20th April at Yateley Medical Centre 8:30 - 11:30)

Normal Opening Hours resume Tuesday 23rd April

If you require URGENT medical care when we are closed, please contact the NHS 111 Service

Think carefully before going to A&E or using 999.  These services are for people for are seriously injured or ill.

Please ensure you have enough medication by ordering your prescriptions early.  Allow 3 working days for your request.

If you have elderly relatives visiting at this time, please ensure they bring their medication with them.

Local pharmacy opening times

Many thanks

Oakley Health Group Team

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OAKLEY HEALTH SUPPORTS PUBLIC HEALTH ENGLAND

CERVICAL SCREENING CAMPAIGN

On 5th March a national 8-week awareness campaign was launched aimed at eligible women aged 25-64 years old as nationally attendance is at a 20 year low.

Oakley Health wants to support this campaign - please see our newsletter.

ASK YOUR DAUGHTER, SISTER, MUM, WIFE, FRIEND if they have ignored Cervical Screening invitations.It could be the most important thing you do!

Practice Nurses Mary Jeffries & Karen Naish will be trialling two

Cervical Screening Drop In sessions.

Wednesday 10th & Wednesday 24th April 6-8pm at Yateley Medical Centre

(No need to book but you must have received an invitation for screening. Nurses will be able to see a maximum of 12-15 people in that time)


Fair Processing Information
(privacy notice)

Oakley Health Group will soon be contributing to the National Cancer Diagnosis Audit.

Full information can be found in our privacy notice:
https://www.dropbox.com/s/g0647e26jcan6qb/NCDA.pdf

As with all such secondary uses of medical information, you have the right to opt-out of such "secondary uses" processing should you wish to do so.

This research will only apply to you if you are unfortunate enough to be diagnosed with cancer and have not opted out of such uses of your information, either with Public Health England or at the surgery.

Please do contact Dr Neil Bhatia, Caldicott Guardian for OHG, if you require any further information.


MAKING APPOINTMENTS? HELP US TO HELP YOU

  • Phone calls for all 3 surgery sites are answered in our Help Hub Office at Yateley Medical Centre.
  • All Receptionists from all 3 surgery sites take turns working in the Help Hub
  • Call 01252 872333
  • Making a ROUTINE appointment? Try to call after 11:00am to avoid the rush
  • Avoid Mondays when you can.
  • Call after 11am for Test Results OR
  • SIGN UP for Patient Online Access – see your test results and letters from Hospital!
  • Making an appointment at the desk? You don’t need to go into the particular surgery you want the appointment at.
  • For example -  want an appointment at Hartley Corner and find yourself passing Monteagle near Waitrose? The Receptionists there can do this for you.
  • PPG (Patient Participation Group) "Top Tips" for your appointment:  "Top Tips" for your appointment with the Doctor
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Newly registered for Patient Access? Temporary Problem:

When initially registering on the Patient Access website using the PIN letter issued to you by reception, you will find that the three surgeries sites are listed under the 'My Practice' section - DO NOT SELECT MONTEAGLE - please select either Hartley Corner or Yateley Medical Centre - either will register you with Oakley Health, which of course includes Monteagle. All available online appointments are viewable.


Zero Tolerance Policy

The NHS operates a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients, and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation, we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

We will try to help our patients however we can, but verbal and physical abuse will not be tolerated.


OHG Facebook page

We have a Facebook page now, where we will also post news and information about Oakley Health Group.

www.facebook.com/oakleyhealth 


Please do visit that page and "Like" or "Follow" it if you would like our posts to appear on your newsfeed.


Free NHS Wi-Fi now available at Oakley Health Group!


Friends and Family Test (FFT)

The Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.

Please click HERE to enter your feedback (anonymously).


(Site updated 16/04/2019)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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