During COVID lockdown using the eConsult system is a simple quick way to obtain help and advice from our clinicians. Simply go to the Home Page of this website and click on GET STARTED button in the blue eConsult section at the top of the page. Or click on the link:
eConsult Get Started
Appointments can be made in person, online or by telephoning our Help Hub on 01252 872333 during surgery hours. Don't worry if you use the old Monteagle or Hartley Corner numbers - our new phone system is very clever and you will still get through to the Hub!
All patients are assigned to a "Usual GP" and we encourage patients to see this doctor where possible so that continuity of care can be given.
Routine appointments can be booked in advance. As our phones are very busy first thing in morning, calling to book routine appointments later in the day is very helpful.
If your usual doctor is not available and your problem is medically urgent, you will be offered an appointment the same day at our Urgent Care Centre which is based at Yateley Medical Centre.
We will always see you on the day you call, if your problem is clinically urgent.
You will be seen by whichever Doctors or Nurse Practitioners are on Duty that day. Please remember that in an urgent appointment it is likely that the doctor or nurse will only deal with the immediate problem and that your length of wait may depend on the number of patients waiting to be seen. Please only use this service when your problem cannot wait until the next routine appointment available.
AS you are telling us you need to be seen urgently, we will offer you the next available appointment. If work or school commitments prevent you from attending this, your may wish to consider asking taking a routine appointment at a more convenient time.
Booking your Appointment
Our Receptionists are well trained and maintain complete confidentiality – feel free to ask their advice if you are unsure what to do, so that they can help you make best use of the services we offer. They will ask for a brief reason for your visit. This ensures that you are seen by the person best able to help you and also allows the doctor or nurse to plan for your visit.
If you cannot keep an appointment, please inform us as soon as possible so that it can be offered to another patient. You can cancel (but not make) appointments by following the link on the home page.
Please remember, an appointment is for one person only and separate appointments should be made for each person requiring a consultation.
Extended Hours Appointments
For those who cannot see their doctor or a nurse during normal surgery hours, there are a limited number of additional appointments available on Monday - Friday evenings and and Saturday mornings.
If you have a mobile phone, please make sure that we have your number. We offer an appointment reminder service by text. Contacting patients by text is also quicker and cheaper than writing.
There are disabled parking spaces close to the front door at all of our sites. Wheelchair access is available to all consulting rooms. We have accessible toilet facilities. A hearing loop is available at Reception.
A copy of the Practice Booklet with lots of information about the practice is available in large font - please ask Reception to arrange a copy if required.
Please make the Receptionist aware when you are booking your appointment if you are likely to need any additional assistance when you arrive at the surgery. For example, clinical staff will collect patients with sight impairment from the waiting room and accompany them to the consulting room if required.
We can arrange interpretation services in person or by phone for patients who do not speak English. A signing service is also available for patients who are deaf or who have limited hearing. Please let us know if you need one of these services when booking an appointment.